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Our new Customer Strategy

May 5, 2026

Hello, I’m David, Stonewater’s Chief Operating Officer, which means I’m responsible for making sure your services meet the standards you’d expect…

Customer Commitments: October to December 2025

April 20, 2026

Between October and December, 84% of customers told us they felt satisfied with our Customer…

Learning from complaints – September to December 2025

April 17, 2026

We regularly review complaints to understand what’s working well and where we need to improve.…

How we collect your feedback

April 1, 2026

We wanted to let you know about a small behind-the-scenes change to how we collect…

Dealing with anti-social behaviour (ASB) 

March 30, 2026

We know how important it is that your neighbourhood feels safe and welcoming. We’re here to…

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