Ian Williams Customer Events – Top Five Customer Priorities

By Kim Avantaggiato, Customer engagement coordinator.

At Stonewater, we’re committed to making sure our homes are well maintained and comfortable for our customers. To help us do this we review our contracts regularly to make sure they’re providing customers with the best service possible.  

We review our contracts on a regular basis to make sure they’re still delivering what we need for our customers. As part of the recent contract review for our responsive repairs contract covering areas in West Yorkshire, Meltham, Glossop and Halifax, we worked with Ian Williams to host a series of special events to tell customers more about how new contracts are awarded and what it really means for them.  

More than 50 customers joined us across four events in Meltham, Glossop and Copley Village, telling us that their ‘top five’ priorities including: improving communication, quality of work, clarity around works and realistic timeframes. 

Members of the Ian Williams team were also able to share their plans for new initiatives and improvements for the contract. 

Moving forward, we’ll be holding quarterly check-in sessions with customers who joined us for the events. These will help us to evaluate how Ian Williams are performing against the top five customer priorities, we’ll also be making this information available to everyone.  

Thank you so much to all the customers who came out to talk to us and ask questions. If you live in Meltham, Glossop or Halifax, we’ll keep you updated directly about what this means for you.