Introducing our new Mobile Associates

We know things have felt a little different in the last two years. We’ve heard loud and clear that you’ve missed seeing us out and about in your area so often. Whilst our colleagues are still visiting when they need to, we know it’s not always possible to get the full picture virtually, and sometimes you need someone to come around and just check everything’s okay.  

To help us solve this challenge we’ve set up a network of mobile associates all over the country. They’ve been tasked with visiting Stonewater homes and neighbourhoods in their geographical area. We started out with a pilot scheme a few months ago and found it to be really successful, so we’re rolling it out across the country so everyone can benefit.  

What sort of things can they help with? 

Our mobile associates will have a range of responsibilities, including visiting customers and building and neighbourhood maintenance. On any given day your local mobile associate might be: 

• Sorting out an abandoned vehicle  
• Issuing new communal area keys  
• Doing an estate inspection  
• Helping customers to sort out their rent  
• Inspecting a home for a mutual exchange 

How do I contact a mobile associate? 

You don’t need to do anything different to what you do now. If you contact us with a problem to solve, our dedicated team will send it to the right person to complete. This might be one of the colleagues you’re used to seeing out and about such as one of our specialist customer partners, a surveyor or it could be a new mobile associate.