Service update: Wednesday 4 October


Our phone lines, social media and live chat support on Wednesday will be unavailable from 9.30am - 12pm so that we can deliver some important staff training and keep working to improve our services for you. 

If you have an emergency situation, that is causing risk to you or your home during this time, you can call the usual number and one of our out of hours team will be with you as soon as possible. If your issue doesn’t require immediate support, you may be told to call back later. 

You can still send an email to or use MyHome and we’ll get back to you as soon as we can. 

We believe that this training is extremely important to our team’s development and helps to ensure we continue to enhance and improve the level of service you receive as our customers.  

Thank you for your patience and we will be open as per normal from 12pm.