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Customer Engagement Round-up: February 2026

By Liam Behn | March 13, 2026 | Comments Off on Customer Engagement Round-up: February 2026

Every month, we pull together a round-up of customer engagement information, including:  Training, employment, and…

Applications are open for Sustainable Futures 2026!

By Jade Schumann | March 9, 2026 | Comments Off on Applications are open for Sustainable Futures 2026!

We’re really excited to welcome back our customer training programme, Sustainable Futures, for 2026 which focuses on sustainability…

Customer Engagement Round-up: January 2026

By Liam Behn | February 13, 2026 | Comments Off on Customer Engagement Round-up: January 2026

Welcome to the Scrutiny Panel special edition Our Scrutiny Panel have had some fantastic achievements…

Customer Engagement Round-up: November/December 2025

By Liam Behn | January 12, 2026 | Comments Off on Customer Engagement Round-up: November/December 2025

Every month, we pull together a round-up of customer engagement information, including:  Latest updates, news,…

Learning from complaints – The Customer Complaints Learning Panel (CCLP)

By Erin Hodgkinson | December 23, 2025 | Comments Off on Learning from complaints – The Customer Complaints Learning Panel (CCLP)

We believe that every piece of feedback, whether it’s a compliment or a concern, is…

Customer Commitments: July to September 2025

By Erin Hodgkinson | December 22, 2025 | Comments Off on Customer Commitments: July to September 2025

We know how important it is for you to be able to reach us easily…

Improvements to our grounds maintenance service

By Erin Hodgkinson | December 19, 2025 | Comments Off on Improvements to our grounds maintenance service

We know how important clean, tidy and well maintained neighbourhoods and shared spaces are to…

Working together with customers at Waterside Court

By Liam Behn | December 5, 2025 | Comments Off on Working together with customers at Waterside Court

Estate walkabouts are a fantastic way for us to meet with customers where they live…

Customer Engagement Round-up: October 2025

By Liam Behn | November 24, 2025 | Comments Off on Customer Engagement Round-up: October 2025

Every month, we pull together a round-up of customer engagement information, including:  Opportunities to get…

Putting customers at the heart of everything we do | Tpas Involvement Week

By Liam Behn | November 10, 2025 | Comments Off on Putting customers at the heart of everything we do | Tpas Involvement Week

As we mark Tpas Involvement Week, I want to thank every customer who has given…