Welcome to the Customer hubb Resource Centre.
Here you will find all the latest information we have that can help support you whilst dealing with the Coronavirus.
All resources offered have been submitted by the community and Stonewater are not responsible for any services that may have stopped or that may be postponed.
Featured News
Bell Group out and about in your communities
Bell Group, one of the contractors we work with to deliver services in certain areas, has…
Staying safe from disrepair scams
We know that some customers have been contacted by companies offering to help them make a ‘disrepair…
Our new Customer Strategy
Hello, I’m David, Stonewater’s Chief Operating Officer, which means I’m responsible for making sure your services meet the standards you’d expect…
Customer Commitments: October to December 2025
Between October and December, 84% of customers told us they felt satisfied with our Customer…
Learning from complaints – September to December 2025
We regularly review complaints to understand what’s working well and where we need to improve.…
How we collect your feedback
We wanted to let you know about a small behind-the-scenes change to how we collect…
Dealing with anti-social behaviour (ASB)
We know how important it is that your neighbourhood feels safe and welcoming. We’re here to…
How TechSee helps us to help you
When you contact us about a problem, we want to solve it as quickly and…
Customer Engagement Round-up: February 2026
Every month, we pull together a round-up of customer engagement information, including: Training, employment, and…
Applications are open for Sustainable Futures 2026!
We’re really excited to welcome back our customer training programme, Sustainable Futures, for 2026 which focuses on sustainability…