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Welcome to the Customer hubb Resource Centre.

Here you will find all the latest information we have that can help support you whilst dealing with the Coronavirus.

All resources offered have been submitted by the community and Stonewater are not responsible for any services that may have stopped or that may be postponed.

Featured News

Stonewater homes on a sunny day.

Shared Ownership: what you’ve been telling us

By Erin Hodgkinson | May 16, 2025

Thank you to our customers who took the time to share your experiences through our…

Changes to RTS meters

By Jade Schumann | May 14, 2025

Radio Teleswitching System (RTS) meters will switch off on Monday 30th June, so we’re spreading…

Stay safe from scams on Facebook

By Customer Communications | April 15, 2025

We have been informed that individuals impersonating Stonewater colleagues are targeting customers through social media.…

Woman looking at her phone and smiling.

Your feedback matters: what you told us in the financial support survey

By Erin Hodgkinson | April 9, 2025

Thank you to the 849 customers who took the time to fill out our financial…

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Customer Engagement Round-up: April

By Customer Communications | April 3, 2025

Welcome to our latest Customer Engagement Round-up!    Each month, we’ll gather a variety of opportunities…

Government benefit changes – what you need to know

By Jade Bradford | March 19, 2025

You may have seen on the news that the government has proposed some changes to…

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Customer Engagement Round-up: March

By Customer Communications | February 28, 2025

Welcome to our latest Customer Engagement Round-up!   Each month, we’ll gather a variety of opportunities…

What does social value really mean?

By Jade Bradford | February 13, 2025

Photo shows colleagues, contracting partners and engaged customers making a difference at a community day.…

Switch to Email Notifications for Direct Debit Amendments

By Customer Communications | January 31, 2025

Are you paying by Direct Debt? If the answer is yes, we want to let…

Complete the Stonewater Customer Census

By Jade Bradford | January 28, 2025

The census is a simple and effective way for us to ensure we have the…