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POSTBanner - Part two

Together with Tenants - Part two

We’re committed to strengthening the relationship we have with our customers. That’s why we’ve signed up to the National Housing Federation’s ‘Together with Tenants’ campaign.

The Federation has drafted a four-point action and charter which explains the changes that we and other housing associations are considering making with the aim of creating a stronger, more balanced relationship with tenants and residents.

We want to know what you think about this charter.

Last month, we asked you tocomment on the first 3 statements of the charter - thank you to all those who took part. We'll share with you what everyone said very soon!

We know that sometimes things go wrong, but in an ideal world what would you think success looks like for each of these statements? Please give as many ideas, suggestions and even examples of what you think would be ‘good’ for Stonewater to do.

  • Accountability – collectively, tenants and residents will work in partnership with their housing association to independently scrutinise and hold their housing association to account for the decisions that affect their homes and services and the quality of the homes and services they provide.
  • Quality – tenants and residents can expect their homes to be good quality, well maintained, safe and well managed.
  • When things go wrong – tenants and residents will have simple and accessible routes for raising issues, making complaints and seeking redress. Tenants and residents will receive timely advice and support when things go wrong.

By taking part in this conversation, you will be entered into our £30 Prize Draw!

Terms and conditions for the Prize Draw can be found by clicking here.