Your Rights, Grounds Maintenance and Consumer Standards – what does it all mean?

As a responsible landlord, it’s important that we provide you with useful information about your home and neighbourhood and the rights you have as a Stonewater customer. This month we wanted to update you on:  

 Your rights as a Stonewater customer: It's really important you understand the rights you have as a Stonewater customer, both in your agreement with Stonewater and by law. We've created brand new documents that offer an at-a-glance rundown of all your housing rights.  To find yours, check out the Your Agreement with Stonewater page on our website. 

 Consumer standards: You may know that the government has implemented a new consumer standard for customers who receive services from social housing providers. This easy-to-read guide explains what this means for you.  

Grounds maintenance: Customers have told us they want more clarity about when and how we deliver their Grounds Maintenance services - so we've been working to make this information accessible to you. You can tell if you receive Grounds Maintenance by looking at your latest rents and service charges statement. If you do, visit our dedicated webpage to find out who your contractor is, when they're visiting your scheme, and what to do if you've got grounds maintenance issues to report.  

We hope you find this information useful – for the most up to date Stonewater information, visit our website. For conversations, engagement opportunities and customer news, pop over to the Customer Hubb Forum. To manage your home quickly and easily online, visit MyHome - our customer service portal.