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Weekly Customer Engagement Round-up: Second Edition

Welcome to our Customer Engagement Round-up!

Each week, we'll gather a variety of opportunities for you to explore, ranging from training and customer surveys to recruitment for customer panels.

Housing Ombudsman have launched a consultation on their proposed approach to Good practice.    

This consultation is about how the Housing Ombudsman can give advice to social housing providers like ourselves, on good practice and how they can assess themselves. They're asking for input on what topics they should cover and how they should do it. 

They're asking for thoughts from various groups like tenants, housing regulators, and housing providers. 

The consultation runs for 8 weeks from March 26th to May 21st, 2024. This only applies to social housing customers in England. If you have questions, you can contact them at You can find more details and give your input on their website. 

Our contractors, Fortem are offering work experience placements in Chippenham 

Fortem, our repairs and maintenance contractors, are excited to offer work experience placements in Chippenham. 

Discover the basics of core trades such as plumbing, electrical work, joinery, and more. Alternatively, if you prefer office-based administrative work, that option is available too. 

This opportunity is open to individuals aged 14 and above. Although placements are unpaid, they provide invaluable experience and can last for up to 12 weeks. 

If you are keen and based in Chippenham, apply by contacting Fortem directly at If you would like some support or unsure and have a question, please contact our employability officer, Jolene at 

Check out our Spring edition of customer newsletter, Here to Help 

Our latest edition of Here to Help is hot off the press.  

In this edition, we’ve got some key information including your rights as a customer – whether you rent, are a homeowner or leaseholder, details on our rent and service charge increase this year, money advice and a few words from our CEO and Customer Officer. 

Our Engagement round-up details the way customers have helped us make a difference. Check it out here 


Stay tuned for our next round-up, where we'll bring you more in-house and national engagement opportunities. In the meantime, take a look at our customer engagement guide. Created based on your feedback, it's packed with ways for you to shape Stonewater's services. If any of the opportunities grab your attention – get in touch on the form at the bottom of the page. 

If someone in your home needs help getting online or wants to brush up on their IT skills, we partner with We Are Group to offer remote sessions tailored to your online needs, completely free of charge. Find out how to get started here: