You Said, We Did
In case you missed it: our Customer Annual Review
Our Customer Annual Review looks back at the past year, what we’ve achieved together and…
Read MoreLearning from Complaints – January to June 2026
Listening to complaints is one of the most important ways we learn and improve our…
Read MoreCustomer Commitments: April to June 2026
When you share your experiences with us, you help shape the services we provide. Here’s…
Read MoreCustomer Commitments: January to March 2026
Between January and March, 83.3% of customers told us they felt happy with our Customer…
Read MoreCustomer Commitments: October to December 2025
Between October and December, 84% of customers told us they felt satisfied with our Customer…
Read MoreCustomer Commitments: July to September 2025
We know how important it is for you to be able to reach us easily…
Read MoreCustomer Commitments: April to June 2025
Updating our customer commitments Earlier this year, we invited customers to a workshop to help…
Read MoreListening, learning, and looking ahead: highlights from our latest Facebook Live
On 7 October 2025, we hosted our latest Facebook Live event, bringing together members of…
Read MoreCustomer Commitments: January to March 2025
Welcome to our Customer Commitments blog, where we give you a quick look into how…
Read MoreCustomer Commitments: December 2024
Welcome to our Customer Commitments blog, where we give you a snapshot of how we’ve…
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