You Said, We Did
Customer Commitments: January to March 2026
Between January and March, 83.3% of customers told us they felt happy with our Customer…
Read MoreCustomer Commitments: October to December 2025
Between October and December, 84% of customers told us they felt satisfied with our Customer…
Read MoreCustomer Commitments: July to September 2025
We know how important it is for you to be able to reach us easily…
Read MoreCustomer Commitments: April to June 2025
Updating our customer commitments Earlier this year, we invited customers to a workshop to help…
Read MoreListening, learning, and looking ahead: highlights from our latest Facebook Live
On 7 October 2025, we hosted our latest Facebook Live event, bringing together members of…
Read MoreCustomer Commitments: January to March 2025
Welcome to our Customer Commitments blog, where we give you a quick look into how…
Read MoreCustomer Commitments: December 2024
Welcome to our Customer Commitments blog, where we give you a snapshot of how we’ve…
Read MoreWhat does social value really mean?
Photo shows colleagues, contracting partners and engaged customers making a difference at a community day.…
Read MoreLearning from complaints – December 2024
We know we don’t always get it right, but we’re committed to learning something from…
Read MoreThe Customer Complaints Learning Panel help us to improve our communication
Our Customer Complaints Learning Panel (CCLP) was set up this year to look at our…
Read More