You Said, We Did
Customer Commitments: April to June 2026
When you share your experiences with us, you help shape the services we provide. Here’s…
Read MoreCustomer Commitments: January to March 2026
Between January and March, 83.3% of customers told us they felt happy with our Customer…
Read MoreCustomer Commitments: October to December 2025
Between October and December, 84% of customers told us they felt satisfied with our Customer…
Read MoreCustomer Commitments: July to September 2025
We know how important it is for you to be able to reach us easily…
Read MoreCustomer Commitments: April to June 2025
Updating our customer commitments Earlier this year, we invited customers to a workshop to help…
Read MoreListening, learning, and looking ahead: highlights from our latest Facebook Live
On 7 October 2025, we hosted our latest Facebook Live event, bringing together members of…
Read MoreCustomer Commitments: January to March 2025
Welcome to our Customer Commitments blog, where we give you a quick look into how…
Read MoreCustomer Commitments: December 2024
Welcome to our Customer Commitments blog, where we give you a snapshot of how we’ve…
Read MoreWhat does social value really mean?
Photo shows colleagues, contracting partners and engaged customers making a difference at a community day.…
Read MoreLearning from complaints – December 2024
We know we don’t always get it right, but we’re committed to learning something from…
Read More