Dealing with anti-social behaviour (ASB) 

We know how important it is that your neighbourhood feels safe and welcoming. We’re here to support you if you’re experiencing ASB.  

Sometimes it can be hard to know what counts as ASB, or what to do if you’re having problems with a neighbour. Here are some recent examples of how our ASB team has supported customers and protected homes and communities.  

We were made aware of serious anti-social behaviour happening in one of our communities. This included attempts to damage cars and homes, as well as harassment and verbal abuse towards others.  

It was really important to us to protect our customers and others living in the neighbourhood and stop the behaviour as quickly as possible.  

We acted quickly by applying to the court for an injunction to restrict the behaviour (an injunction is a legal order that tells someone they must or must not do certain things). At the same time, we began the legal process of ending the tenancy. This is a serious action we take only if a tenancy agreement has been broken.  

Despite delays in the court process, we continued to push the case forward, keeping those affected updated and supported throughout.  

We successfully regained possession of the home, meaning the individual had to leave. The court also banned them from coming back and ordered them to pay for the damage caused. Since then, customers have told us they feel much safer and more at ease in their neighbourhood.  

We were dealing with a long-running and complicated situation involving violence, intimidation and criminal activity linked to a household. This had a serious impact on others living nearby, with some people feeling too afraid to speak up.  

Dave, one of our ASB Caseworkers, worked closely with customers and the police to gather evidence, including CCTV footage, recordings, anonymous reports and historical records.  

He kept in regular contact with those affected, offering reassurance and providing a safe space for them to share concerns.   

We also worked alongside the police to review incidents and prioritise the safety of anyone vulnerable.  

By building up our evidence, we were able to move towards legal action to protect the community. The household carrying out ASB chose to move house.  

Since then, the area has become calmer, police callouts have reduced, and customers have shared that they feel confident and able to enjoy their neighbourhood again.  

If you’re experiencing ASB, please let us know! We’re here to listen and to act.  

You can find out more about how we handle ASB and how to report concerns in our customer guide to ASB.