Our new Customer Strategy
Hello, I’m David, Stonewater’s Chief Operating Officer, which means I’m responsible for making sure your services meet the standards you’d expect from us. I’m really pleased to share our new Customer Strategy with you.
We’re really grateful that so many of you have been honest with us about what it feels like to use our services. You’ve told us when things work well, and you’ve also said when we’ve fallen short. Your feedback has shaped this new direction.
You’ve told us you want to see more of us in your communities. So we’re introducing a new locality model. You’ll see us out and about more often: checking in, solving issues sooner, and building stronger relationships.
We’re also connecting up our services so things feel more straightforward. We’re committed to finding ways to ensure you feel that our services meet your needs, by learning from every experience you share.
At the heart of this strategy is a simple commitment: to become a more connected organisation. Connected to our customers and their needs, connected to our communities and their aspirations, connecting our services and colleagues to ensure we are responsive, respectful, and reliable. If something matters to you, it matters to us.
We’re proud to take these next steps with you. You can read the full strategy on our website.
David