Scrutiny Panel 2021 Round Up

By Social Media | December 25, 2021

Click here to read our ASB Noise Nuisance Review and the recently finalised Responsive Repair Review!

Got ideas or feedback for the Scrutiny Panel? Email us scrutiny@stonewater.org.

Posted in Opportunities for you, Volunteering, You Said, We Did and tagged scrutiny panel

Learning from complaints – December 2024

We know we don’t always get it right, but we’re committed to learning something …
The Customer Complaints Learning Panel help us to improve our communication

Our Customer Complaints Learning Panel (CCLP) was set up this year to look at …
Customer commitments – September 2024

Every few months, we like to check in with you to tell you how …
Learning from Complaints September 2024

We’ve made some good progress on how we deal with your complaints in the …
The Customer Complaints Learning Panel help us to improve our ASB service

Our Customer Complaints Learning Panel (CCLP) was set up this year to look at …
Customer Commitments July 2024

2023-24 has been a challenging year for the housing sector as we, like other …
Learning from complaints – what you’ve told us and what we’ve done in 2023-24

At Stonewater, we’re proud to make things personal. If it matters to you then …
Learning from complaints – what you told us during winter and early spring

Handling your complaints can be a tricky but we understand that when something goes …
Ian Williams Customer Events – Top Five Customer Priorities

By Kim Avantaggiato, Customer engagement coordinator. At Stonewater, we’re committed to making sure our …
Customer Commitments March 2024

Welcome to our latest Customer Commitments blog, where we give you a snapshot of …
Learning from complaints – March 2024

As you may know from previous learning from complaints blogs, we’re at a critical …
Customer Commitments November 2023

In our last Customer Commitments blog we told you that, like many other housing …
Learning from complaints – November 2023

As you’ll know from some of our previous Learning from Complaints blogs, we, much …
Scrutiny Report Launch 2023

Our Scrutiny Panel has had another busy year, helping us to review and shape …
Learning from complaints – September 2023

It’s been another busy period for us when it comes to dealing with complaints, …