Posts Tagged ‘customer commitments’
The Customer Complaints Learning Panel help us to improve our communication
Our Customer Complaints Learning Panel (CCLP) was set up this year to look at our…
Read MoreCustomer Commitments July 2024
2023-24 has been a challenging year for the housing sector as we, like other housing…
Read MoreCustomer Commitments March 2024
Welcome to our latest Customer Commitments blog, where we give you a snapshot of how…
Read MoreCustomer Voice policy consultation sessions
We’re excited to invite you to our Customer Voice policy consultation sessions. In these sessions,…
Read MoreCustomer Commitments November 2023
In our last Customer Commitments blog we told you that, like many other housing associations…
Read MoreLearning from complaints – September 2023
It’s been another busy period for us when it comes to dealing with complaints, and…
Read MoreCustomer Commitments Q1 2023-24
As you’ll see from the infographic below, we’ve had a challenging few months when it…
Read MoreLearning from complaints – Q1 2023-24
When you make a complaint, it’s really important that as well as doing what we…
Read MoreCustomer commitments – Q4 2022/23
So that we can keep you up to date about how we’re performing in some…
Read MoreLearning from complaints – January-March 2023
The cost-of-living crisis and economic uncertainties is putting a huge strain on all of us…
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