Customer Engagement Round-up: July 2025
Every month we pull together a round-up of information including:
- Opportunities to get involved
- Latest updates, news, and information
- Training, employment and support
- Coming soon
If there’s anything you’d like to see, or you have any questions please email customer.engagement@stonewater.org
Volunteer with Friends of Scrutiny
A flexible online volunteering opportunity with no time commitment. You'll help shape our strategy and improve our services. It's perfect if you:
- Want to try customer engagement before committing to a more formal group
- Love reading and researching, and have ideas on what good communication looks like
- You're able to comment on an online forum a couple of times a month
It's easy to apply, fill in our website form, select Friends of Scrutiny, and we'll send you information on how to join.
Customer Survey: Stop Social Housing Stigma
Stop Social Housing Stigma has launched a national survey to hear directly from social housing tenants. They want to understand your experiences, how stigma has affected you and what you think needs to change.
Latest updates, news, and information
Here to Help Summer 2025 customer newsletter
It's packed with stories from our customers, how we're learning from your feedback, and latest service updates and improvements. Read Here to Help Summer 2025.
Scrutiny Panel away day
The Scrutiny Panel away day, themed, Making an Impact, focused on influencing improvements and planning for the future. The panel reflected on their work, shared ideas, learned from insights, and completed Equality, Diversity, and Inclusion training.
It was held at a retirement scheme, and residents joined the Panel for a lunch and learn. Gareth, Panel Chair, outlined the impact of their work and the difference it makes.
Grounds maintenance workshops
We’ve run workshops for customers to let us know what matters to them when reviewing ground maintenance contracts. Thanks to all the customers who took part, we had a fantastic response. From this, our aims are:
- Use local, smaller contractors with better area knowledge, and support local businesses
- Improve monitoring of contractor performance and include customers in the tender process
- Make better use of feedback from customers to improve service quality, satisfaction, and communications
Scrutiny Panel grounds maintenance review
Find out what was covered and the Scrutiny Panel recommendations in the grounds maintenance summary review.
“We know receiving a good, consistent, grounds maintenance service is essential for customers, and we’re pleased we had the opportunity to make a real impact with a key service area.” Gareth, Scrutiny Panel Chair
Success at Penfields community walkabout
Over 25 customers joined our colleagues, volunteer Community Champions, grounds maintenance contractor, Fairways, and repairs contractor, Wates. It was all to bring the community together to talk about changes in grounds maintenance and any local issues. Customers helped us identify what we’re doing well, ideas for improvements, and actions to be taken. We want customers to know we're listening to their concerns and committed to making improvements. We’ll be arranging a follow-up visit later in the year.
Supporting you with grounds maintenance and cleaning
We've lots of information about estate services on our website including:
- Our guide, so you can see what we do and when
- Online schedule tool so you know when to expect us
- Photobook showing the standards you can expect
- An online form to report any grounds maintenance or cleaning issues
Customer feedback on policies and documents
Our customers who volunteer with us have helped us:
- Review the effectiveness of our Pest Management Policy after one year of its implementation
- Make sure our building safety posters are clear and accessible
- Prioritise the key aims of our Environmental Strategy to make sure it includes what matters most to customers
- Checked our charity partner, Longleigh’s new strategy is easy to understand, and clearly explains the support on offer and their future plans
- Identify improvements to our electrical safety policy and management plans to make sure communications about inspections and emergency procedures are clear, and customer feedback is added to safety processes
If you'd like to help improve our services and communications, please complete the application form on our website.
Anti-social Behaviour (ASB) Awareness Week (30 June – 6 July)
Facebook live on anti-social behaviour
Our ASB team shared how we approach anti-social behaviour and how we can support customers with issues in their neighbourhood.
Follow us on Facebook to be the first to hear about our next Facebook live events.
Supporting you with anti-social behaviour
We want to make sure your home and community are safe places to live, and we’re here to support you if you’re experiencing ASB. Our team shared examples of how we’ve worked with customers to take action and make a difference.
Read our supporting you with ASB article.
Training, employment, and support
Our vacancies
We’ve got a range of vacancies on the Stonewater careers website.
Apprenticeships with Bell Group
Bell Group is one of the largest property services contractors in the UK and has trained and developed over 1,200 apprentices. Apprenticeship opportunities are a great way to earn while you learn, develop your skills, and start a career.
Coming soon
A sneak preview of what we’re working on and things to look out for.
- Customer inclusion group – our new recruits
- Scrutiny Panel Spotlight Review on mental health support
- National TPAS conference insights from our Scrutiny Panel
- Volunteering Policy review
- The Digital College. Free accredited online learning and professional qualifications