Customer Engagement Round-up: August 2025
Every month, we pull together a round-up of customer engagement information, including:
- Training, employment, and support
- Opportunities to get involved
- Latest updates, news, and information
- Coming soon
If there’s anything you’d like to see, or you have any questions, please email customer.engagement@stonewater.org
Training, employment, and support
Our vacancies
Check out our latest vacancies including some flexible, part-time, and home-based roles. Stonewater careers website.
The Digital College | Free qualifications
We've partnered with The Digital College to offer customers free access to accredited online learning and professional qualifications. Don't miss out, as it's a fantastic opportunity and could help you:
- Gain access to more job opportunities
- Learn and explore something new
- Build your confidence and motivation
- Work towards your dream job or new career path
Check out all our free employment support and courses offered by The Digital College.
Join our Readers Panel and help us to improve our communications
A flexible online volunteering opportunity with no time commitment. You'll help shape our strategy and improve our services. It's perfect if you:
- Want to try customer engagement before committing to a more formal group
- Love reading and researching, and have ideas on what good communication looks like
- You're able to comment on an online forum a couple of times a month
It's easy to apply, fill in our website form, select Friends of Scrutiny, and we'll send you information on how to join.
Customer Survey: Stop Social Housing Stigma
Stigma is when an unfair belief is held against a group of people based on factors they can’t change – such as where they’re from.
Stop Social Housing Stigma has launched a national survey to hear directly from social housing tenants. They want to understand your experiences, how stigma has affected you and what you think needs to change.
How we're performing
We want you to know how we're performing and what you can expect when we deliver our services. Your feedback helps us learn and lets us know where we can do better.
Tenant Satisfaction Measures (TSM)
Every year, we conduct a TSM survey with our customers to ask them how they think we're doing. A big thank you to everyone who took part. All social housing providers in England complete this survey, which helps you see how well we're performing. It covers areas that matter to you, including repairs, complaints, anti-social behaviour, and how we listen to your feedback.
Community Days so far...
A huge shout out to everyone who’s popped out to see us at our Community Days in their local area. We know some of you had to brave a lot of rain!
We’ve held five so far, and we’re grateful for support from our contractors, partners, local councils, police and fire services. We’ll be running more this September, but so far:
- Raised planter beds have been built by Ian Williams for community gardening and Pinnacle provided compost and plants
- Bell Group painted gates at a community room and donated paint to customers so they can refresh some of their community planting areas
- We’ve recruited more volunteer Community Champions and members of our Building Safety Group
- We’re arranging get online sessions for our customers with our partners We Are Group
- Supporting customers to create gardening groups and connecting with the incredible edible volunteers
Chris, Customer Inclusion Group volunteer joins South Asian Heritage Month event
South Asian Heritage Month (SAHM) is a celebration held between 18 July and 17 August. It recognises and promotes the diverse cultures, histories and contributions of the South Asian communities. The event was hosted by 2Gether, Stonewater’s Race Equality Network, Chris joined us and said:
“I had a good time, and it was a pleasure to meet a lot of genuine people with enthusiasm and drive. Meeting face to face helped me to understand more of my role as a Customer Inclusion group volunteer, Dani, Jade, and David were insightful and supportive”
Scrutiny Panel attend National Tenants Conference
Scrutiny Panel members joined the insightful conference that was buzzing with workshops, training, learning, and opportunities to engage and network with other social housing customers and professionals. Shaniece, Panel member said:
"I attended the TPAS Tenants Conference in July, I was very nervous but I pushed myself and by the end of the conference I was so confident by talking to new people and as the youngest person on the panel, I learned about stuff that I could suggest on the panel"
Coming soon
A sneak preview of what we’re working on and things to look out for.
- Gardening competition winners
- Scrutiny Panel Spotlight Review on mental health support
- Volunteering Policy review
- More free employment support and courses