Customer Engagement Round-up: November/December 2025
Every month, we pull together a round-up of customer engagement information, including:
- Latest updates, news, and information
- Training, employment, and support
- Opportunities to get involved
- Coming soon
If there’s anything you’d like to see, or you have any questions, please email customer.engagement@stonewater.org
Did you miss our Money Matters Facebook Live event?
We got our experts together on Facebook to chat about the free support we can offer to help you:
- Managing money and debt
- Find a job, get new qualifications, or start a business
- If you’re struggling with bills or buying food
We answered lots of live questions from customers about everything from benefits and rent to emergency grants. It was a fantastic event with loads of great advice, and we recorded it for you to watch back.
A record-breaking response to our financial support survey
Wow! A massive thank you to everyone that took part this year, we received over 3,500 responses. We’re looking at them now and working out where we can make changes to make our support even better.
A lot of you said you didn't know about all the ways we can support you, so we're definitely going to shout more about it.
"I hadn’t realised how much support you offer with so much more than just your rent. I really appreciate knowing you are there to support with almost anything we struggle with. I’m impressed and will reach out in future."
TPAS Involvement Week
In November we too part in Involvement Week, a national event that celebrates tenant engagement and showcases the incredible work you do to improve our services and communities. Here’s what happened:
- Catch up on the events and workshops TPAS Involvement Week
- Blog post on three reasons why your voice matters
- Our Chief Operating Officer shared why we’re putting customers at the heart of everything we do
Meet some of our involved customers
Hear from Stonewater customers, Trevor, Pat, Gareth, and Mick, who volunteer their time and make a difference by being involved.
"If you want to see your community thrive, then get involved with the Customer Engagement team." - Trevor
Fancy getting involved? We'd love to hear from you, visit our get involved pages to find out more.
Hands on Housing: Building skills through experience
We joined forces with Ian Williams to give their apprentices the opportunity to learn more about social housing. They had a full-on four days learning about our services, including visits to our customer service centre and retirement living schemes. There was a focus on equality, diversity, and inclusion, and highlighting the positive impact that a safe home has on people’s lives.
“We welcomed apprentices into our offices and communities to help them turn housing theory into real-world experience. Seeing their confidence grow as they connected with customers and colleagues was inspiring. Hands-on learning builds passionate, skilled professionals who truly understand the purpose of social housing.” Clare, Onboarding and Talent Lead at Stonewater
A trip to Abbey Lodge for our Chief Executive
Jonathan, our Chief Executive, visited Abbey Lodge retirement living scheme and spent the day chatting with customers about what’s working well and what they’d like to see changed. Viv, a member of our Scrutiny Panel organised the day, and used it to to support their latest review on improving activities and events at retirement schemes.
Fantastic feedback on our new customer strategy
Engaged customers spent time chatting to David Ripley, our Chief Operating Officer, digging into what really matters most to customers and exploring exciting ideas for the future. These ideas will be used to help shape the strategy.
Our new customer strategy launches later this year, and we can't wait to show you what's coming next!
Training, employment, and support
New year, new job?
There are loads of ways we can help. From CV writing, interview skills and preparation, and free courses and qualifications. Click below and fill in the form at the bottom of the page to get started!
Jobs at Stonewater
Check out our latest vacancies including some flexible, part-time, and home-based roles.
Join our online customer community
The Customer Hubb is an online community of over 1,000 customers where you can:
- Chat and share your experiences and ideas with us and other customers
- Get notified of our monthly news round-up, feedback surveys, and service and improvement updates
- Be the first to know about training, events, jobs, employment, and financial support