Customer Engagement Round-up: October 2025
Every month, we pull together a round-up of customer engagement information, including:
- Opportunities to get involved
- Training, employment, and support
- Latest updates, news, and information
- Coming soon
If there’s anything you’d like to see, or you have any questions, please email customer.engagement@stonewater.org
Join our online customer community
The Customer Hubb is an online community of over 1,000 customers where you can:
- Chat and share your experiences and ideas with us and other customers
- Get notified of our monthly news round-up, feedback surveys, and service and improvement updates
- Be the first to know about training, events, jobs, employment, and financial support
Get free qualifications with The Digital College
We've partnered with The Digital College to offer free access to accredited online learning and professional qualifications. The most popular courses right now are:
- CSCS/Green Card courses and exams
- Health and Safety
Want support to hit your learning or career goals? Click the button below and fill in our short form.
Jobs at Stonewater
Check out our latest vacancies including some flexible, part-time, and home-based roles.
Scrutiny Panel Annual Report 2024/25
Want to know more about the impact of the Scrutiny Panel and their reviews into issues that matter to you such as damp and mould, delivering local services and how we keep you updated when you report a repair?
Over 150 customers joined us at ten Community Days
Over the summer, we held ten Community Days around the country and spoke to over 150 customers.
We want to say a BIG thank you to everyone who popped out to see us, gave us their views, helped us litter pick, and made suggestions for improvements.
Watch our Community Days video below 👇 and read the out in your communities article for the full story.
Supporting digital inclusion with Get Online Week (20-26 October)
Get Online Week is all about helping people to access the internet safely, use it confidently, and improve their digital skills. To support the week:
- Six customers from Salisbury improved their digital skills through a free training session with We Are Group. They loved the session, and it’s increased their confidence online.
- On social media and our Customer hubb we had over 4,000 views on information we shared information about online safety, getting cheaper broadband, and managing your tenancy online
- We increased the awareness to our colleagues of the free digital support that’s available for customers which led to an uptake in customers receiving support
Did you know?
- 90% of jobs are advertised online, but 25% of people aren’t confident enough to use the internet to apply for them
- Shopping online can save on average £3.29 per purchase
- 61% of people worry about their online security and hold back on making the most of the internet
Free digital skills training
Could you, or someone you know, use a little help getting online?
We offer free digital support, perfect for anyone who wants to learn how to use a smartphone, video call family or access services online.
Facebook Live | Damp and Mould
Our expert panel shared tips, guidance, and answered common questions from customers about damp, mould, and condensation.
We were joined by lots of customers who watched it live, but if you missed it and would likr to watch it back, we’ve captured it all.
If you’re experiencing damp, mould, or condensation, please report it to us immediately so we can investigate the issue. Visit the damp and mould section of our website for more information.
A new approach to getting customers involved
In October, we tried something new. We ran a campaign to some of our younger customers to help them have a clearer understanding of getting involved and the benefits.
As part of the campaign, we invited customers to a workshop where they could learn more, share their views, and ask questions about our volunteering opportunities. Watch this space for the next one.
"...it was a fantastic and memorable session, and a true example of how to do engagement session well. It strengthened my interest and desire to volunteer as member of Scrutiny Panel.”
Update: Grounds maintenance contracts and procurement
In summer, we held workshops with customers to provide updates on the procurement of new ground maintenance contracts.
We asked for feedback and invited customers to get involved in assessing the customer focused elements of tenders we receive from contractors. We ran a training session for 15 customers and 11 of them will be taking part in the scoring of grounds maintenance contractors.
We’re delighted with this outcome, and it’ll make sure that customers have a voice in shaping grounds maintenance services.
Coming soon
A sneak preview of what we’re working on and things to look out for:
- Updating the 'Get involved' pages of our website
- Mental Health spotlight review. Our Scrutiny Panel reviewed how we support customers with their mental health and how we could improve
- Money Matters Facebook Live, Thursday 11 December at 6pm. Follow us on Facebook for updates