Posts Tagged ‘complaints’
Learning from complaints – December 2024
We know we don’t always get it right, but we’re committed to learning something from…
Read MoreThe Customer Complaints Learning Panel help us to improve our communication
Our Customer Complaints Learning Panel (CCLP) was set up this year to look at our…
Read MoreLearning from Complaints September 2024
We’ve made some good progress on how we deal with your complaints in the last…
Read MoreLearning from complaints – what you’ve told us and what we’ve done in 2023-24
At Stonewater, we’re proud to make things personal. If it matters to you then it…
Read MoreLearning from complaints – what you told us during winter and early spring
Handling your complaints can be a tricky but we understand that when something goes wrong,…
Read MoreLearning from complaints – March 2024
As you may know from previous learning from complaints blogs, we’re at a critical point…
Read MoreJoin our new Customer Complaints Learning Panel!
Do you have a critical eye for detail, want to learn more about the world…
Read MoreLearning from complaints – November 2023
As you’ll know from some of our previous Learning from Complaints blogs, we, much like…
Read MoreLearning from complaints – September 2023
It’s been another busy period for us when it comes to dealing with complaints, and…
Read MoreLearning from complaints – Q1 2023-24
When you make a complaint, it’s really important that as well as doing what we…
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