Posts Tagged ‘performance’
Customer Commitments: October to December 2025
Between October and December, 84% of customers told us they felt satisfied with our Customer…
Read MoreLearning from complaints – September to December 2025
We regularly review complaints to understand what’s working well and where we need to improve.…
Read MoreLearning from complaints – The Customer Complaints Learning Panel (CCLP)
We believe that every piece of feedback, whether it’s a compliment or a concern, is…
Read MoreCustomer Commitments: July to September 2025
We know how important it is for you to be able to reach us easily…
Read MoreWelcome to our Customer Annual Review for 2024-25!
Our Customer Annual Review shares how we’ve supported our customers and communities over the past…
Read MoreCustomer Commitments: January to March 2025
Welcome to our Customer Commitments blog, where we give you a quick look into how…
Read MoreWhat does social value really mean?
Photo shows colleagues, contracting partners and engaged customers making a difference at a community day.…
Read MoreLearning from complaints – December 2024
We know we don’t always get it right, but we’re committed to learning something from…
Read MoreThe Customer Complaints Learning Panel help us to improve our communication
Our Customer Complaints Learning Panel (CCLP) was set up this year to look at our…
Read MoreCustomer commitments – September 2024
Every few months, we like to check in with you to tell you how we’re…
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