Posts Tagged ‘performance’
Customer Commitments: January to March 2026
Between January and March, 83.3% of customers told us they felt happy with our Customer…
Read MoreLearning from complaints – January to March 2026
We take every complaint seriously and use what we learn to improve our services. Between…
Read MoreCustomer Commitments: October to December 2025
Between October and December, 84% of customers told us they felt satisfied with our Customer…
Read MoreLearning from complaints – September to December 2025
We regularly review complaints to understand what’s working well and where we need to improve.…
Read MoreLearning from complaints – The Customer Complaints Learning Panel (CCLP)
We believe that every piece of feedback, whether it’s a compliment or a concern, is…
Read MoreCustomer Commitments: July to September 2025
We know how important it is for you to be able to reach us easily…
Read MoreWelcome to our Customer Annual Review for 2024-25!
Our Customer Annual Review shares how we’ve supported our customers and communities over the past…
Read MoreCustomer Commitments: January to March 2025
Welcome to our Customer Commitments blog, where we give you a quick look into how…
Read MoreWhat does social value really mean?
Photo shows colleagues, contracting partners and engaged customers making a difference at a community day.…
Read MoreLearning from complaints – December 2024
We know we don’t always get it right, but we’re committed to learning something from…
Read More