Posts Tagged ‘performance’
Learning from complaints – January-March 2023
The cost-of-living crisis and economic uncertainties is putting a huge strain on all of us…
Read MoreCustomer Commitments Q3 2022/23
We want to make sure our services meet your expectations. We share our customer commitments…
Read MoreHow is your feedback helping to shape our Estate Services?
We know it’s really important to our customers that your homes are maintained well inside…
Read MoreThe Social Housing Charter: Our seven commitments
18 months have passed since the Government published the Social Housing White Paper, setting out…
Read MoreOur Customer Commitments
As a responsible social landlord that believes what matters to our customers, matters to us,…
Read MoreCustomer Annual Review 2020
Welcome to our Customer Annual Review 2020 Find out about: What’s new The improvements we’ve…
Read MoreOur Customer Commitments – Our service level agreement
We want to make sure that customers and visitors to our properties are safe both…
Read MoreOur Customer Commitments – Formal complaints
When something has gone wrong and we haven’t been able to put it right, you…
Read MoreOur Customer Commitments – Social Media
We will acknowledge all Facebook and Twitter direct messages within two hours during our normal…
Read MoreOur Customer Commitments – Always available
Our new resident account portal ‘MyHome’ is available 24/7 where you can: manage your rent…
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