Weekly Customer Engagement Round-up: Nineteenth Edition
Welcome to our latest Customer Engagement Round-up!
Each week, we gather a variety of opportunities for you to explore, ranging from training and customer surveys to joining our customer panels.
Involvement Week Special: Q&A on Hubb with our Scrutiny Panel Members Pat and Fiona.
Join us for a special Q&A session on our Hubb forum with our dedicated Scrutiny Panel volunteers, Pat and Fiona, next Tuesday, October 15th, from 11 AM to 1 PM as part of Involvement Week.
Involvement Week, taking place from the 14th –18th October is a new national event celebrating and highlighting customer-led involvement and engagement. There is no better time to showcase and spotlight our customer Scrutiny Panel. The Scrutiny Panel conducts reviews of our services to make sure they are designed with the customer in mind.
This is a fantastic opportunity to chat to them directly and ask questions about their roles, experiences, what they are currently up to as part of the panel, and how this will help us to improve services here at Stonewater.
Are you looking to boost your digital skills and feel more confident online?
Coventry and Warwickshire Co-operative Development Agency (CDA) is offering free, in-person digital skills sessions as part of their Connect and Learn Project. Designed to help you navigate the online world with ease, these sessions cover a range of topics—from basic computer skills to completing online benefit applications.
The sessions run every Wednesday from 12:30 to 2:30, starting on October 16th, for a 6-week programme in Kingsbury Sports & Community Centre. Equipment is available to use, but you can bring you own phone, tablets and laptops.
No need to book—just drop in and get started!
For more information, please contact the CDA directly at 02476 633911 or Info@cwcda.co.uk
If you live outside of this area, but someone in your household would like help with their digital skills, we partner with We Are Group to offer digital training to Stonewater customers free of charge. You can find more information on our website or you can call directly at 03333 444 019.
Become a Community Champion and make a difference!
Do you want to make a difference to your community?
Become a Community Champion with Stonewater. This is a volunteer role, where you’ll conduct area walkabouts, and actively contribute to solutions for local issues like fly-tipping and parking.
This is a fantastic opportunity for those eager to develop new skills while working closely with your neighbours.
As a Community Champion, you’ll engage more deeply with your community, help us do better for you and your home with our services.
You’ll also join an online forum to connect with fellow volunteers, share ideas, and create impactful solutions together.
Our dedicated Stonewater colleagues will support you in addressing estate service concerns, developing solutions to neighbourhood issues, and hosting events.
Interested in getting involved? Head to this page and register your interest.
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Stay tuned for our next round-up, where we'll bring you more in-house and national engagement opportunities. In the meantime, take a look at our customer engagement guide. Created based on your feedback, it's packed with ways for you to shape Stonewater's services. If any of the opportunities grab your attention – get in touch on the form at the bottom of the page.
If someone in your home or neighbourhood needs help getting online or wants to brush up on their IT skills, we partner with We Are Group to offer remote sessions tailored to your online needs, completely free of charge. Find out how to get started here: https://www.stonewater.org/customers/get-support/employment-skills-and-training/ .