Posts Tagged ‘customer commitments’
Customer Commitments Q1 2023-24
As you’ll see from the infographic below, we’ve had a challenging few months when it…
Read MoreLearning from complaints – Q1 2023-24
When you make a complaint, it’s really important that as well as doing what we…
Read MoreCustomer commitments – Q4 2022/23
So that we can keep you up to date about how we’re performing in some…
Read MoreLearning from complaints – January-March 2023
The cost-of-living crisis and economic uncertainties is putting a huge strain on all of us…
Read MoreCustomer Commitments Q3 2022/23
We want to make sure our services meet your expectations. We share our customer commitments…
Read MoreThe Social Housing Charter: Our seven commitments
18 months have passed since the Government published the Social Housing White Paper, setting out…
Read MoreOur Customer Commitments
As a responsible social landlord that believes what matters to our customers, matters to us,…
Read MoreOur Customer Commitments – Our service level agreement
We want to make sure that customers and visitors to our properties are safe both…
Read MoreOur Customer Commitments – Formal complaints
When something has gone wrong and we haven’t been able to put it right, you…
Read MoreOur Customer Commitments – Social Media
We will acknowledge all Facebook and Twitter direct messages within two hours during our normal…
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