Weekly Customer Engagement Round-up: Eleventh Edition
Welcome to our latest Customer Engagement Round-up!
Each week, we'll gather a variety of opportunities for you to explore, ranging from training and customer surveys to joining our customer panels
Join us for our Facebook Live and Q&A on Damp and Mould
Got questions about damp and mould? Whether you’re experiencing it at home, or want to know how to prevent it, we’re here to help. On Tuesday 30th July from 6 pm to 7 pm, we’ll be hosting a Facebook Live event with our Damp and Mould team and repairs team.
You’ll have the opportunity to ask questions to our in-house specialists around our processes around treating damp and mould.
You don’t need to register for this event - simply follow our Facebook page where you can find the event.
If you can’t make it, the event will be recorded so you can watch it back at a time that suits you.
If you need to report an issue with damp and mould, please contact us on customers@stonewater.org. You can also find helpful information in our new damp and mould guide.
Give us your feedback on last year's Customer Annual Review
Each year we produce our annual review for customers, and we’re keen to make sure you, our customers, find it informative, readable and useful. We’re fast approaching time to produce this year’s customer annual review so we’re asking you to tell us your thoughts.
Click the link here to view last year’s customer annual review. We'd love to hear your thoughts through this survey. Alternatively, you can san this QR code, and it’ll redirect you to the survey
Everyone that completes the survey will be entered into a prize draw and one lucky person will get a £10 One4All digital voucher.
We'd really appreciate it if you could send your responses back to us by Thursday, July 25th.
We have an amazing opportunity to join our new inclusion group!
You’ll be a part of shaping our services, making them more inclusive and accessible. In return, you’ll get training opportunities, the opportunity to learn more about inclusion and housing, and your feedback will help make real improve services for customers.
Find out more here
Our photo competition is now open for submissions!
We are excited to announce our photo competition for this year's Customer Annual Review, and we would love for you to enter!
The theme for this year's competition is "Community," and the winner will be featured in our Customer Annual Review and will receive a £50 shopping voucher.
The deadline for submissions is Friday, August 30, 2024. The winner will be chosen at random. If you are interested in participating and would like to learn more about this year's theme and how to enter, please click here.
Submissions for our annual Garden Competition will close end of this month¬
If you haven’t entered yet and want to showcase your hard work, there's still time!
You can choose from four categories:
- Individual garden
- Community space
- Floral displays
- Micro garden
RULES: Only one entry per household, with a maximum of 5 photos. Full rules can be found here.
So, what are you waiting for?
Enter here - Applications close on 31st July.
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Stay tuned for our next round-up, where we'll bring you more in-house and national engagement opportunities. In the meantime, take a look at our customer engagement guide. Created based on your feedback, it's packed with ways for you to shape Stonewater's services. If any of the opportunities grab your attention – get in touch on the form at the bottom of the page.
If someone in your home or neighbourhood needs help getting online or wants to brush up on their IT skills, we partner with We Are Group to offer remote sessions tailored to your online needs, completely free of charge. Find out how to get started here.