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Customer Engagement Round-up: 21st Edition

Welcome to our latest Customer Engagement Round-up!  

Each week, we gather a variety of opportunities for you to explore, ranging from training and customer surveys to joining our customer panels. 

Welcome to our latest Customer Engagement Round-up!  

Each week, we gather a variety of opportunities for you to explore, ranging from training and customer surveys to joining our customer panels. 

Check out our Customer Annual Review 23/24. 

Hot off the press - we’re excited to share this year’s updates on how we’ve been supporting our customers in our Customer Annual Review. 

Inside, you’ll find a breakdown of how we’ve performed across key areas like repairs, lettings, customer services, retirement, supported living, and more. 

Read the full review here. 

Join Four Million Homes free online training sessions for Social housing customers! 

Four Million Homes is hosting a series of free online training sessions on a range of key topics for customers. These sessions are a great opportunity to learn more about your rights, social housing, and how to get involved. 

Upcoming Sessions: 

Know your rights to engage and be heard – November 5, 18:30-20:30 

Equality, Diversity, and Inclusion – November 19, 18:30-20:30 

Resident Panels – December 3, 18:30-20:30 

How to run an effective residents’ association – December 17, 18:30-20:30 

Social housing legal requirements – January 7, 2025, 18:30-20:30 

Social housing regulatory requirements – January 21, 2025, 18:30-20:30 

Understanding landlord financial models – February 4, 2025, 18:30-20:30 

Options for resident control – February 18, 2025, 18:30-20:30 

Don’t miss out—to learn more and book your spot on these sessions, click here. 

Become a Community Champion and make a difference! 

Do you want to make a difference to your community? 

Become a Community Champion with Stonewater. This is a volunteer role, where you’ll conduct area walkabouts, and actively contribute to solutions for local issues like fly-tipping and parking.  

This is a fantastic opportunity for those eager to develop new skills while working to improve your community. 

As a Community Champion, you’ll engage more deeply with your community, help us do better for you and your home with our services. 

 You’ll also join an online forum to connect with fellow volunteers, share ideas, and create impactful solutions together. 

Our dedicated Stonewater colleagues will support you in addressing estate service concerns, developing solutions to neighbourhood issues, and hosting events. 

Interested in getting involved? Head to this page and register your interest. 

We have an amazing opportunity to join our inclusion group!   

Do you have a passion for inclusion, want to learn more about the world of housing, and improve services for customers? Then we have the perfect opportunity for you!   

In return, you’ll get training opportunities, the opportunity to learn more about inclusion and housing, and your feedback will help make real improve services for customers.   

Find out more on how you can join our inclusion group here. 

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Stay tuned for our next round-up, where we'll bring you more in-house and national engagement opportunities. In the meantime, take a look at our customer engagement guide. Created based on your feedback, it's packed with ways for you to shape Stonewater's services. If any of the opportunities grab your attention – get in touch on the form at the bottom of the page.  

If someone in your home or neighbourhood needs help getting online or wants to brush up on their IT skills, we partner with We Are Group to offer remote sessions tailored to your online needs, completely free of charge. Find out how to get started here: https://www.stonewater.org/customers/get-support/employment-skills-and-training/ .