You Said, We Did
Learning from complaints – November 2023
As you’ll know from some of our previous Learning from Complaints blogs, we, much like…
Read MoreScrutiny Report Launch 2023
Our Scrutiny Panel has had another busy year, helping us to review and shape our…
Read MoreLearning from complaints – September 2023
It’s been another busy period for us when it comes to dealing with complaints, and…
Read MoreCustomer Commitments Q1 2023-24
As you’ll see from the infographic below, we’ve had a challenging few months when it…
Read MoreLearning from complaints – Q1 2023-24
When you make a complaint, it’s really important that as well as doing what we…
Read MoreWe Need Your Help – Good Neighbourhood Management Policy
We’ve recently worked with engaged customers along with the Scrutiny Panel on a new Neighbourhood…
Read MoreCustomer commitments – Q4 2022/23
So that we can keep you up to date about how we’re performing in some…
Read MoreLearning from complaints – January-March 2023
The cost-of-living crisis and economic uncertainties is putting a huge strain on all of us…
Read MoreCustomer Commitments Q3 2022/23
We want to make sure our services meet your expectations. We share our customer commitments…
Read MoreScrutiny Panel 2022 Look Ahead
Looking forward to an active year Welcome to 2022 from your volunteer Scrutiny Panel members…
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