You Said, We Did
Customer commitments – September 2024
Every few months, we like to check in with you to tell you how we’re…
Read MoreLearning from Complaints September 2024
We’ve made some good progress on how we deal with your complaints in the last…
Read MoreThe Customer Complaints Learning Panel help us to improve our ASB service
Our Customer Complaints Learning Panel (CCLP) was set up this year to look at our…
Read MoreCustomer Commitments July 2024
2023-24 has been a challenging year for the housing sector as we, like other housing…
Read MoreLearning from complaints – what you’ve told us and what we’ve done in 2023-24
At Stonewater, we’re proud to make things personal. If it matters to you then it…
Read MoreLearning from complaints – what you told us during winter and early spring
Handling your complaints can be a tricky but we understand that when something goes wrong,…
Read MoreIan Williams Customer Events – Top Five Customer Priorities
By Kim Avantaggiato, Customer engagement coordinator. At Stonewater, we’re committed to making sure our homes…
Read MoreCustomer Commitments March 2024
Welcome to our latest Customer Commitments blog, where we give you a snapshot of how…
Read MoreLearning from complaints – March 2024
As you may know from previous learning from complaints blogs, we’re at a critical point…
Read MoreCustomer Commitments November 2023
In our last Customer Commitments blog we told you that, like many other housing associations…
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