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Weekly Customer Engagement Round-up: Seventeenth Edition

By Customer Communications | September 27, 2024 | Comments Off on Weekly Customer Engagement Round-up: Seventeenth Edition

Welcome to our latest Customer Engagement Round-up!   Each week, we’ll gather a variety of opportunities…

Planned maintenance – our plan for your home

By Customer Communications | September 24, 2024 | Comments Off on Planned maintenance – our plan for your home

Robert Panou, Director of Asset Strategy I’m often asked, “what keeps you awake at night?”…

Learning from Complaints September 2024

By Customer Communications | September 18, 2024 | Comments Off on Learning from Complaints September 2024

We’ve made some good progress on how we deal with your complaints in the last…

Energy price cap update – October 2024

By Jade Schumann | September 13, 2024 | Comments Off on Energy price cap update – October 2024

On Tuesday 1 October 2024, annual energy bills will rise by 10% which will mean…

Weekly Customer Engagement Round-up: Sixteenth Edition

By Customer Communications | September 12, 2024 | Comments Off on Weekly Customer Engagement Round-up: Sixteenth Edition

Welcome to our latest Customer Engagement Round-up!   Each week, we’ll gather a variety of opportunities…

Changes to Winter Fuel Payments and support available

By Jade Schumann | September 11, 2024 | Comments Off on Changes to Winter Fuel Payments and support available

Following recent Government changes to Winter Fuel Payments, it’s been reported that around 850,000 eligible…

Weekly Customer Engagement Round-up: Fifteenth Edition

By Customer Communications | August 29, 2024 | Comments Off on Weekly Customer Engagement Round-up: Fifteenth Edition

Welcome to our latest Customer Engagement Round-up!   Each week, we’ll gather a variety of opportunities…

Weekly Customer Engagement Round-up: Fourteenth Edition

By Customer Communications | August 22, 2024 | Comments Off on Weekly Customer Engagement Round-up: Fourteenth Edition

Welcome to our latest Customer Engagement Round-up!   Each week, we’ll gather a variety of opportunities…

Damp and mould Live & Direct: Key points and takeaways

By Customer Communications | August 16, 2024 | Comments Off on Damp and mould Live & Direct: Key points and takeaways

In our recent Facebook live event, we met with our Damp, Mould and Disrepair team…

Weekly Customer Engagement Round-up: Thirteenth Edition

By Customer Communications | August 15, 2024 | Comments Off on Weekly Customer Engagement Round-up: Thirteenth Edition

Welcome to our latest Customer Engagement Round-up!   Each week, we’ll gather a variety of opportunities…