Posts Tagged ‘performance’
Learning from complaints – March 2024
As you may know from previous learning from complaints blogs, we’re at a critical point…
Read MoreCustomer Commitments November 2023
In our last Customer Commitments blog we told you that, like many other housing associations…
Read MoreOur social impact
There are some things that are hard to put a number on, and when we…
Read MoreLearning from complaints – November 2023
As you’ll know from some of our previous Learning from Complaints blogs, we, much like…
Read MoreLearning from complaints – September 2023
It’s been another busy period for us when it comes to dealing with complaints, and…
Read MoreCustomer Commitments Q1 2023-24
As you’ll see from the infographic below, we’ve had a challenging few months when it…
Read MoreLearning from complaints – Q1 2023-24
When you make a complaint, it’s really important that as well as doing what we…
Read MoreCustomer commitments – Q4 2022/23
So that we can keep you up to date about how we’re performing in some…
Read MoreLearning from complaints – January-March 2023
The cost-of-living crisis and economic uncertainties is putting a huge strain on all of us…
Read MoreCustomer Commitments Q3 2022/23
We want to make sure our services meet your expectations. We share our customer commitments…
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