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Here, you'll find a collection of links to various helpful resources.
Whether you're seeking the most recent 'Here to Help' magazine, advice or guidance, we've got you covered.
Our team regularly updates this page to ensure the information remains current and accurate.
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Customer annual review
Find out about our performance and how we’re working to improve services for our customers. This includes how we’re learning from your feedback and complaints.
Customer Commitments: January to March 2026
Between January and March, 83.3% of customers told us they felt happy with our Customer…
Learning from complaints – January to March 2026
We take every complaint seriously and use what we learn to improve our services. Between…
Customer Engagement Round-up: April 2026
Every month, we pull together a round-up of customer engagement information, including: Opportunities to get…
From waterlogged plot to competition winning garden
We caught up with Daf, who won the Individual Garden category in the 2025 Stonewater…
Bell Group out and about in your communities
Bell Group, one of the contractors we work with to deliver services in certain areas, has…
Staying safe from disrepair scams
We know that some customers have been contacted by companies offering to help them make a ‘disrepair…
Our new Customer Strategy
Hello, I’m David, Stonewater’s Chief Operating Officer, which means I’m responsible for making sure your services meet the standards you’d expect…
Customer Commitments: October to December 2025
Between October and December, 84% of customers told us they felt satisfied with our Customer…
Learning from complaints – September to December 2025
We regularly review complaints to understand what’s working well and where we need to improve.…
How we collect your feedback
We wanted to let you know about a small behind-the-scenes change to how we collect…