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Here, you'll find a collection of links to various helpful resources.
Whether you're seeking the most recent 'Here to Help' magazine, advice or guidance, we've got you covered.
Our team regularly updates this page to ensure the information remains current and accurate.
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Customer annual review
Find out about our performance and how we’re working to improve services for our customers. This includes how we’re learning from your feedback and complaints.
Customer Commitments: October to December 2025
Between October and December, 84% of customers told us they felt satisfied with our Customer…
Learning from complaints – September to December 2025
We regularly review complaints to understand what’s working well and where we need to improve.…
How we collect your feedback
We wanted to let you know about a small behind-the-scenes change to how we collect…
Dealing with anti-social behaviour (ASB)
We know how important it is that your neighbourhood feels safe and welcoming. We’re here to…
How TechSee helps us to help you
When you contact us about a problem, we want to solve it as quickly and…
Customer Engagement Round-up: February 2026
Every month, we pull together a round-up of customer engagement information, including: Training, employment, and…
Applications are open for Sustainable Futures 2026!
We’re really excited to welcome back our customer training programme, Sustainable Futures, for 2026 which focuses on sustainability…
Customer Engagement Round-up: January 2026
Welcome to the Scrutiny Panel special edition Our Scrutiny Panel have had some fantastic achievements…
Customer Engagement Round-up: November/December 2025
Every month, we pull together a round-up of customer engagement information, including: Latest updates, news,…
Learning from complaints – The Customer Complaints Learning Panel (CCLP)
We believe that every piece of feedback, whether it’s a compliment or a concern, is…