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Here, you'll find a collection of links to various helpful resources.
Whether you're seeking the most recent 'Here to Help' magazine, advice or guidance, we've got you covered.
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Customer annual review
Find out about our performance and how we’re working to improve services for our customers. This includes how we’re learning from your feedback and complaints.
Customer Engagement Round-up: October 2025
Every month, we pull together a round-up of customer engagement information, including: Opportunities to get…
Putting customers at the heart of everything we do | Tpas Involvement Week
As we mark Tpas Involvement Week, I want to thank every customer who has given…
Tpas Involvement Week 2025
Tpas Involvement Week is a national event held from 10th to 14th November 2025, celebrating…
Meet Trevor: Our Scrutiny Chair!
Hi, my name is Trevor Kerby, and I’m the newly elected Chair of Stonewater’s Scrutiny…
Supporting you with Anti-Social Behaviour (ASB)
We want to make sure your communities are welcoming and safe places to live, and…
Customer Commitments: April to June 2025
Updating our customer commitments Earlier this year, we invited customers to a workshop to help…
Learning from complaints – July to September 2025
We take every complaint seriously and use them as a chance to learn and do…
Could you, or someone you know, use a little help getting online?
We offer free digital support, perfect for anyone who wants to learn how to use…
Listening, learning, and looking ahead: highlights from our latest Facebook Live
On 7 October 2025, we hosted our latest Facebook Live event, bringing together members of…
Customer Engagement Round-up: September 2025
Every month, we pull together a round-up of customer engagement information, including: Opportunities to get…