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Here, you'll find a collection of links to various helpful resources.
Whether you're seeking the most recent 'Here to Help' magazine, advice or guidance, we've got you covered.
Our team regularly updates this page to ensure the information remains current and accurate.
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Customer annual review
Find out about our performance and how we’re working to improve services for our customers. This includes how we’re learning from your feedback and complaints.
Supporting you with Anti-Social Behaviour (ASB)
We want to make sure your communities are welcoming and safe places to live, and…
Customer Commitments: April to June 2025
Updating our customer commitments Earlier this year, we invited customers to a workshop to help…
Learning from complaints – July to September 2025
We take every complaint seriously and use them as a chance to learn and do…
Could you, or someone you know, use a little help getting online?
We offer free digital support, perfect for anyone who wants to learn how to use…
Listening, learning, and looking ahead: highlights from our latest Facebook Live
On 7 October 2025, we hosted our latest Facebook Live event, bringing together members of…
Customer Engagement Round-up: September 2025
Every month, we pull together a round-up of customer engagement information, including: Opportunities to get…
Housing association scams
We’ve been made aware of scam calls targeting housing association customers. The scammers claim to…
Welcome to our Customer Annual Review for 2024-25!
Our Customer Annual Review shares how we’ve supported our customers and communities over the past…
Our Customer Building Safety Strategy
We’re committed to making sure that you feel safe in your home. Our Customer Building…
Customer Engagement Round-up: August 2025
Every month, we pull together a round-up of customer engagement information, including: Training, employment, and…