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Here, you'll find a collection of links to various helpful resources.

Whether you're seeking the most recent 'Here to Help' magazine, advice or guidance, we've got you covered.

Our team regularly updates this page to ensure the information remains current and accurate.

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Customer annual review

Find out about our performance and how we’re working to improve services for our customers. This includes how we’re learning from your feedback and complaints.

Customer Engagement Round-up: June 2025

By Liam Behn | June 30, 2025

Every month we pull together a round-up of information including:  Opportunities to get involved Latest…

Stonewater appoints Jonathan Layzell as new CEO

By Jade Schumann | June 23, 2025

The highly respected figure within the housing sector takes on the role after Nicholas Harris…

Check your tumble dryer

By Erin Hodgkinson | June 10, 2025

The National Fire Chiefs Council (NFCC) is asking people to check their tumble dryers after…

This week we’re celebrating Volunteers’ Week

By Liam Behn | June 3, 2025

At Stonewater, we couldn’t do what we do without our engaged customers who selflessly volunteer…

New team launched to help keep your home in good condition

By Erin Hodgkinson | May 23, 2025

We want to make sure your home is well-maintained and in good condition. To help us…

Shared Ownership: what you’ve been telling us

By Erin Hodgkinson | May 16, 2025

Thank you to our customers who took the time to share your experiences through our…

Changes to RTS meters

By Jade Schumann | May 14, 2025

If your home is run on electric only, there’s a chance you might have an…

Stay safe from scams on Facebook

By Customer Communications | April 15, 2025

We have been informed that individuals impersonating Stonewater colleagues are targeting customers through social media.…

Customer Commitments: December 2024

By Erin Hodgkinson | April 9, 2025

Welcome to our Customer Commitments blog, where we give you a snapshot of how we’ve…

Your feedback matters: what you told us in the financial support survey

By Erin Hodgkinson | April 9, 2025

Thank you to the 849 customers who took the time to fill out our financial…