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Here, you'll find a collection of links to various helpful resources.
Whether you're seeking the most recent 'Here to Help' magazine, advice or guidance, we've got you covered.
Our team regularly updates this page to ensure the information remains current and accurate.
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Customer annual review
Find out about our performance and how we’re working to improve services for our customers. This includes how we’re learning from your feedback and complaints.
Housing association scams
We’ve been made aware of scam calls targeting housing association customers. The scammers claim to…
Welcome to our Customer Annual Review for 2024-25!
Our Customer Annual Review shares how we’ve supported our customers and communities over the past…
Our Customer Building Safety Strategy
We’re committed to making sure that you feel safe in your home. Our Customer Building…
Customer Engagement Round-up: August 2025
Every month, we pull together a round-up of customer engagement information, including: Training, employment, and…
Staying safe in your communities
We know that from time to time people may feel anxious or have concerns about…
Customer Engagement Round-up: July 2025
Every month we pull together a round-up of information including: Opportunities to get involved Latest…
Clear Safety: Our safety partner in your communities
Some of our customers have recently been contacted by a company called Clear Safety to…
Customer Survey: Stop Social Housing Stigma
At Stonewater we’re proud of our homes, communities and the people who live in them.…
In case you missed it: Anti-social behaviour (ASB) Live and Direct
Last week, our ASB team joined us for a Facebook live to share more about…
Better heating, bigger savings
Warmer homes An Energy Performance Certificate (EPC) tells you how energy efficient your home is…