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Here, you'll find a collection of links to various helpful resources.

Whether you're seeking the most recent 'Here to Help' magazine, advice or guidance, we've got you covered.

Our team regularly updates this page to ensure the information remains current and accurate.

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Customer annual review

Find out about our performance and how we’re working to improve services for our customers. This includes how we’re learning from your feedback and complaints.

Planned maintenance – our plan for your home

By Alex | September 24, 2024

Robert Panou, Director of Asset Strategy I’m often asked, “what keeps you awake at night?”…

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Learning from Complaints September 2024

By Alex | September 18, 2024

We’ve made some good progress on how we deal with your complaints in the last…

Energy price cap update – October 2024

By Jade Schumann | September 13, 2024

On Tuesday 1 October 2024, annual energy bills will rise by 10% which will mean…

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Weekly Customer Engagement Round-up: Sixteenth Edition

By Customer Communications | September 12, 2024

Welcome to our latest Customer Engagement Round-up!   Each week, we’ll gather a variety of opportunities…

Changes to Winter Fuel Payments and support available

By Jade Schumann | September 11, 2024

Following recent Government changes to Winter Fuel Payments, it’s been reported that around 850,000 eligible…

Young Enterprise at Swindon Foyer

By Jade Schumann | September 11, 2024

Thanks for showing interest in joining Young Enterprise at Swindon Foyer! We’re really excited to…

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Weekly Customer Engagement Round-up: Fifteenth Edition

By Customer Communications | August 29, 2024

Welcome to our latest Customer Engagement Round-up!   Each week, we’ll gather a variety of opportunities…

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Weekly Customer Engagement Round-up: Fourteenth Edition

By Customer Communications | August 22, 2024

Welcome to our latest Customer Engagement Round-up!   Each week, we’ll gather a variety of opportunities…

Damp and mould Live & Direct: Key points and takeaways

By Customer Communications | August 16, 2024

In our recent Facebook live event, we met with our Damp, Mould and Disrepair team…

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Weekly Customer Engagement Round-up: Thirteenth Edition

By Customer Communications | August 15, 2024

Welcome to our latest Customer Engagement Round-up!   Each week, we’ll gather a variety of opportunities…