You Said, We Did
Customer Commitments: December 2024
Welcome to our Customer Commitments blog, where we give you a snapshot of how we’ve…
Read MoreWhat does social value really mean?
Photo shows colleagues, contracting partners and engaged customers making a difference at a community day.…
Read MoreLearning from complaints – December 2024
We know we don’t always get it right, but we’re committed to learning something from…
Read MoreThe Customer Complaints Learning Panel help us to improve our communication
Our Customer Complaints Learning Panel (CCLP) was set up this year to look at our…
Read MoreCustomer commitments – September 2024
Every few months, we like to check in with you to tell you how we’re…
Read MoreLearning from Complaints September 2024
We’ve made some good progress on how we deal with your complaints in the last…
Read MoreThe Customer Complaints Learning Panel help us to improve our ASB service
Our Customer Complaints Learning Panel (CCLP) was set up this year to look at our…
Read MoreCustomer Commitments July 2024
2023-24 has been a challenging year for the housing sector as we, like other housing…
Read MoreLearning from complaints – what you’ve told us and what we’ve done in 2023-24
At Stonewater, we’re proud to make things personal. If it matters to you then it…
Read MoreLearning from complaints – what you told us during winter and early spring
Handling your complaints can be a tricky but we understand that when something goes wrong,…
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