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Spotlight - Social Media

16 Days of Activism: what’s it all about?

By Jade Schumann | November 27, 2023 | Comments Off on 16 Days of Activism: what’s it all about?

From Saturday 25th November to Sunday 10th December, we’ll be supporting the 16 Days of…

Our social impact

By Customer Communications | November 21, 2023 | Comments Off on Our social impact

There are some things that are hard to put a number on, and when we…

Learning from complaints – November 2023

By Customer Communications | November 20, 2023 | Comments Off on Learning from complaints – November 2023

As you’ll know from some of our previous Learning from Complaints blogs, we, much like…

Winter checklist – are you ready?

By Jade Schumann | November 3, 2023 | Comments Off on Winter checklist – are you ready?

Check your boiler It’s really important that, before it gets too cold, you switch on…

Service Update – Get prepared for Storm Ciarán

By Customer Communications | October 31, 2023 | Comments Off on Service Update – Get prepared for Storm Ciarán

The Met Office has issued a weather warning this week for Storm Ciaran, anticipating heavy…

An virtual insight into construction

By Jade Schumann | October 27, 2023 | Comments Off on An virtual insight into construction

Our contractors, Wates, are hosting a Virtual Insight Day and would love for you to…

Scrutiny Report Launch 2023

By Customer Communications | October 5, 2023 | Comments Off on Scrutiny Report Launch 2023

Our Scrutiny Panel has had another busy year, helping us to review and shape our…

Service update: Wednesday 4 October

By Customer Communications | October 2, 2023 | Comments Off on Service update: Wednesday 4 October

Our phone lines, social media and live chat support on Wednesday will be unavailable from 9.30am…

Funded Retrofit Training – West Midlands / Norfolk and Suffolk Region

By Jade Schumann | September 25, 2023 | Comments Off on Funded Retrofit Training – West Midlands / Norfolk and Suffolk Region

Would you like to acquire the necessary skills to enhance home energy efficiency? The UK…

Learning from complaints – September 2023

By Customer Communications | September 14, 2023 | Comments Off on Learning from complaints – September 2023

It’s been another busy period for us when it comes to dealing with complaints, and…