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Here, you'll find a collection of links to various helpful resources.
Whether you're seeking the most recent 'Here to Help' magazine, advice or guidance, we've got you covered.
Our team regularly updates this page to ensure the information remains current and accurate.
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Customer annual review
Find out about our performance and how we’re working to improve services for our customers. This includes how we’re learning from your feedback and complaints.
Customer commitments – Q4 2022/23
So that we can keep you up to date about how we’re performing in some…
How did you celebrate the coronation?
The recent coronation of King Charles and Queen Camilla was, for a lot of us,…
Keeping you safe: Health and Safety at home
Is there anything more important than the health and safety of you and your family…
Severe overcrowding caused by housing shortage
A recent report by the National Housing Federation states that one in six children are…
Stonewater’s Swinpup fundraiser for Julia’s House
We’ve got some exciting news to share with you – Stonewater’s Bow Court and Hazelmead…
Learning from complaints – January-March 2023
The cost-of-living crisis and economic uncertainties is putting a huge strain on all of us…
Customer Commitments Q3 2022/23
We want to make sure our services meet your expectations. We share our customer commitments…
Tenant Satisfaction Measures – tell us your views
From Summer 2024, housing associations like us will be required to publish regular updates about…
Wellbeing support for Stonewater customers
With the cost of living crisis and inflation, we know how worried our customers are…
Energy Bills Support Scheme Alternative Funding Spring 2023
What is it? The ‘Energy Bill Support Scheme Alternative Funding’ is the Government’s additional funding…