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Here, you'll find a collection of links to various helpful resources.
Whether you're seeking the most recent 'Here to Help' magazine, advice or guidance, we've got you covered.
Our team regularly updates this page to ensure the information remains current and accurate.
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Customer annual review
Find out about our performance and how we’re working to improve services for our customers. This includes how we’re learning from your feedback and complaints.
Making the most of each room – Week 2
For this, my second week of tips to make the most of any room, I’m…
Making the most of each room – Week 1
Following on from my recent ‘painting your home’ messages, over the next three weeks I’ll…
It’s #StartsAtHome Day on Friday 30 August
As it’s #startsathome day we’ve posted lots of uplifting quotes from colleagues who help residents…
Our Customer Commitments – Our service level agreement
We want to make sure that customers and visitors to our properties are safe both…
Our Customer Commitments – Formal complaints
When something has gone wrong and we haven’t been able to put it right, you…
My blog: Volunteering at Chaddesley Court retirement living scheme
This is a blog from our second group of volunteers; Lauren, Pak-Yin and Daisy who…
Our Customer Commitments – Social Media
We will acknowledge all Facebook and Twitter direct messages within two hours during our normal…
Our Customer Commitments – Always available
Our new resident account portal ‘MyHome’ is available 24/7 where you can: manage your rent…