Stay up to date
Here, you'll find a collection of links to various helpful resources.
Whether you're seeking the most recent 'Here to Help' magazine, advice or guidance, we've got you covered.
Our team regularly updates this page to ensure the information remains current and accurate.
Happy exploring!
Want to join the conversation?
Visit the Customer hubb and register today.
Customer annual review
Find out about our performance and how we’re working to improve services for our customers. This includes how we’re learning from your feedback and complaints.
Learning from complaints – November 2023
As you’ll know from some of our previous Learning from Complaints blogs, we, much like…
Winter checklist – are you ready?
Check your boiler It’s really important that, before it gets too cold, you switch on…
Service Update – Get prepared for Storm Ciarán
The Met Office has issued a weather warning this week for Storm Ciaran, anticipating heavy…
An virtual insight into construction
Our contractors, Wates, are hosting a Virtual Insight Day and would love for you to…
Scrutiny Report Launch 2023
Our Scrutiny Panel has had another busy year, helping us to review and shape our…
Service update: Wednesday 4 October
Our phone lines, social media and live chat support on Wednesday will be unavailable from 9.30am…
Funded Retrofit Training – West Midlands / Norfolk and Suffolk Region
Would you like to acquire the necessary skills to enhance home energy efficiency? The UK…
Learning from complaints – September 2023
It’s been another busy period for us when it comes to dealing with complaints, and…
Work experience with Fortem
We wanted to share a fantastic work experience opportunity with our contractors Fortem! If you’re…
Customer Commitments Q1 2023-24
As you’ll see from the infographic below, we’ve had a challenging few months when it…