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Here, you'll find a collection of links to various helpful resources.
Whether you're seeking the most recent 'Here to Help' magazine, advice or guidance, we've got you covered.
Our team regularly updates this page to ensure the information remains current and accurate.
Happy exploring!
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Customer annual review
Find out about our performance and how we’re working to improve services for our customers. This includes how we’re learning from your feedback and complaints.
Learning from complaints – March 2024
As you may know from previous learning from complaints blogs, we’re at a critical point…
Make it easier to shape where you live
No one knows your neighbourhood better than you, and you and your neighbours might have…
Your new and improved MyRewards!
Since we launched MyRewards, customers have told us that they’d love to earn points on…
Join our new Customer Complaints Learning Panel!
Do you have a critical eye for detail, want to learn more about the world…
Cost of living support: All you need to know about the third and final payment
If you receive benefits such as Universal Credit or tax credits, you might have recently…
Your quick guide to the rent and service charge review
Over the next couple of weeks, all of our customers will receive their rents and…
Customer Voice policy consultation sessions
We’re excited to invite you to our Customer Voice policy consultation sessions. In these sessions,…
Supporting customers through the winter months
We know that this time of year brings worries around rising fuel costs and the…
Changes to MyRewards are coming
Changes to MyRewards are coming soon! We’re really pleased to let you know we have…
Customer Commitments November 2023
In our last Customer Commitments blog we told you that, like many other housing associations…