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Here, you'll find a collection of links to various helpful resources.
Whether you're seeking the most recent 'Here to Help' magazine, advice or guidance, we've got you covered.
Our team regularly updates this page to ensure the information remains current and accurate.
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Customer annual review
Find out about our performance and how we’re working to improve services for our customers. This includes how we’re learning from your feedback and complaints.
Learning from complaints – what you told us during winter and early spring
Handling your complaints can be a tricky but we understand that when something goes wrong,…
Dragons’ Den 2023
Our 2023 Dragons’ Den winner, Teresa, blew our judges away with her stunning array of…
Weekly Customer Engagement Round-up: Eighth Edition
Welcome to our latest Customer Engagement Round-up! Each week, we’ll gather a variety of opportunities…
World Environment Day – Manor Road Community Garden Project
In honour of today being World Environment Day, we wanted to bring awareness to some…
Weekly Customer Engagement Round-up: Seventh Edition
Welcome to our latest Customer Engagement Round-up! Each week, we’ll gather a variety of opportunities…
Ian Williams Customer Events – Top Five Customer Priorities
By Kim Avantaggiato, Customer engagement coordinator. At Stonewater, we’re committed to making sure our homes…
Your Rights, Grounds Maintenance and Consumer Standards – what does it all mean?
As a responsible landlord, it’s important that we provide you with useful information about your…
Weekly Customer Engagement Round-up: Sixth Edition
Welcome to our Customer Engagement Round-up! Each week, we’ll gather a variety of opportunities for…
Boil Water notices issued to customers in the South West
We’re aware that some of our customers have been affected by the Boil Water notices…
Weekly Customer Engagement Round-up: Fifth Edition
Welcome to our Customer Engagement Round-up! Each week, we’ll gather a variety of opportunities for…