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Here, you'll find a collection of links to various helpful resources.
Whether you're seeking the most recent 'Here to Help' magazine, advice or guidance, we've got you covered.
Our team regularly updates this page to ensure the information remains current and accurate.
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Customer annual review
Find out about our performance and how we’re working to improve services for our customers. This includes how we’re learning from your feedback and complaints.
Weekly Customer Engagement Round-up: Seventh Edition
Welcome to our latest Customer Engagement Round-up! Each week, we’ll gather a variety of opportunities…
Ian Williams Customer Events – Top Five Customer Priorities
By Kim Avantaggiato, Customer engagement coordinator. At Stonewater, we’re committed to making sure our homes…
Your Rights, Grounds Maintenance and Consumer Standards – what does it all mean?
As a responsible landlord, it’s important that we provide you with useful information about your…
Weekly Customer Engagement Round-up: Sixth Edition
Welcome to our Customer Engagement Round-up! Each week, we’ll gather a variety of opportunities for…
Boil Water notices issued to customers in the South West
We’re aware that some of our customers have been affected by the Boil Water notices…
Weekly Customer Engagement Round-up: Fifth Edition
Welcome to our Customer Engagement Round-up! Each week, we’ll gather a variety of opportunities for…
Customer experience – our year in numbers
It’s the time of year when everyone in housing takes stock of what we’ve achieved…
Weekly Customer Engagement Round-up: Fourth Edition
Welcome to our Customer Engagement Round-up! Each week, we’ll gather a variety of opportunities for…
Free Vodafone simcards with 6 months free calls, texts and data for eligible customers
Struggling to stay connected? We’re here to help! We’re offering free Vodafone SIM cards…
Weekly Customer Engagement Round-up: Third Edition
Welcome to our Customer Engagement Round-up! Each week, we’ll gather a variety of opportunities for…