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Customer annual review
Find out about our performance and how we’re working to improve services for our customers. This includes how we’re learning from your feedback and complaints.
Planned maintenance – our plan for your home
Robert Panou, Director of Asset Strategy I’m often asked, “what keeps you awake at night?”…
Learning from Complaints September 2024
We’ve made some good progress on how we deal with your complaints in the last…
Energy price cap update – October 2024
On Tuesday 1 October 2024, annual energy bills will rise by 10% which will mean…
Weekly Customer Engagement Round-up: Sixteenth Edition
Welcome to our latest Customer Engagement Round-up! Each week, we’ll gather a variety of opportunities…
Changes to Winter Fuel Payments and support available
Following recent Government changes to Winter Fuel Payments, it’s been reported that around 850,000 eligible…
Weekly Customer Engagement Round-up: Fifteenth Edition
Welcome to our latest Customer Engagement Round-up! Each week, we’ll gather a variety of opportunities…
Weekly Customer Engagement Round-up: Fourteenth Edition
Welcome to our latest Customer Engagement Round-up! Each week, we’ll gather a variety of opportunities…
Damp and mould Live & Direct: Key points and takeaways
In our recent Facebook live event, we met with our Damp, Mould and Disrepair team…
Weekly Customer Engagement Round-up: Thirteenth Edition
Welcome to our latest Customer Engagement Round-up! Each week, we’ll gather a variety of opportunities…
The Customer Complaints Learning Panel help us to improve our ASB service
Our Customer Complaints Learning Panel (CCLP) was set up this year to look at our…