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Here, you'll find a collection of links to various helpful resources.
Whether you're seeking the most recent 'Here to Help' magazine, advice or guidance, we've got you covered.
Our team regularly updates this page to ensure the information remains current and accurate.
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Customer annual review
Find out about our performance and how we’re working to improve services for our customers. This includes how we’re learning from your feedback and complaints.
Changes to Winter Fuel Payments and support available
Following recent Government changes to Winter Fuel Payments, it’s been reported that around 850,000 eligible…
Weekly Customer Engagement Round-up: Fifteenth Edition
Welcome to our latest Customer Engagement Round-up! Each week, we’ll gather a variety of opportunities…
Weekly Customer Engagement Round-up: Fourteenth Edition
Welcome to our latest Customer Engagement Round-up! Each week, we’ll gather a variety of opportunities…
Damp and mould Live & Direct: Key points and takeaways
In our recent Facebook live event, we met with our Damp, Mould and Disrepair team…
Weekly Customer Engagement Round-up: Thirteenth Edition
Welcome to our latest Customer Engagement Round-up! Each week, we’ll gather a variety of opportunities…
The Customer Complaints Learning Panel help us to improve our ASB service
Our Customer Complaints Learning Panel (CCLP) was set up this year to look at our…
MyHome Service Update
What’s happening with MyHome? Over the weekend, we transferred MyHome to a new platform. It…
Weekly Customer Engagement Round-up: Twelfth Edition
Welcome to our latest Customer Engagement Round-up! Each week, we’ll gather a variety of opportunities…
Customer Commitments July 2024
2023-24 has been a challenging year for the housing sector as we, like other housing…
Weekly Customer Engagement Round-up: Eleventh Edition
Welcome to our latest Customer Engagement Round-up! Each week, we’ll gather a variety of opportunities…