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Customer annual review
Find out about our performance and how we’re working to improve services for our customers. This includes how we’re learning from your feedback and complaints.
Exeter Foyer customers get special animal therapy visit
Customers at the Exeter Foyer were paid a visit by two very special guests in…
Weekly Customer Engagement Round-up: Eighteenth Edition
Welcome to our latest Customer Engagement Round-up! Each week, we’ll gather a variety of opportunities…
Weekly Customer Engagement Round-up: Seventeenth Edition
Welcome to our latest Customer Engagement Round-up! Each week, we’ll gather a variety of opportunities…
Planned maintenance – our plan for your home
Robert Panou, Director of Asset Strategy I’m often asked, “what keeps you awake at night?”…
Learning from Complaints September 2024
We’ve made some good progress on how we deal with your complaints in the last…
Energy price cap update – October 2024
On Tuesday 1 October 2024, annual energy bills will rise by 10% which will mean…
Weekly Customer Engagement Round-up: Sixteenth Edition
Welcome to our latest Customer Engagement Round-up! Each week, we’ll gather a variety of opportunities…
Changes to Winter Fuel Payments and support available
Following recent Government changes to Winter Fuel Payments, it’s been reported that around 850,000 eligible…
Weekly Customer Engagement Round-up: Fifteenth Edition
Welcome to our latest Customer Engagement Round-up! Each week, we’ll gather a variety of opportunities…
Weekly Customer Engagement Round-up: Fourteenth Edition
Welcome to our latest Customer Engagement Round-up! Each week, we’ll gather a variety of opportunities…